My friend referred me to this place and I can say that these guys have exceptional customer service let by Daniel at the reception/check in desk. My car was shaking when I slow down and when idling. They flushed my transmission and replaced my spark plugs at what I think was a very reasonable rate because it was about two thirds what Toyota of Kirkland was quoting for the same job. The shaking was completely gone when I drove out of the garage, unfortunately some slight shaking returned a few days later but I think they did their best. My car is a bit old (2009) and it is possible that there might be other issues. They invited me to return so they could take a second look but I haven't gone only because it is a bit far and I have to be at my job during their hours of business. I would recommend them confidently, they get a five star rating from me.